Job Description

Extended Job Title
Dental Patient Services Specialist

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for the patient intake operations and serves as the primary contact to the clinic for patients. Responsible for receiving patients, taking temperatures, preparing/reviewing documentation prior to patient visits, scheduling appointments, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures and problems of an unusual nature are referred to the supervisor. Ability to communicate effectively both internally and externally. Ability to understand and follow instructions. Work is performed in usual dental clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees will have cash handling responsibilities and perform other duties as assigned.

Requisition ID

Travel Required
Up to 25%

Major/Essential Functions
  • Registers and schedules patient appointments for office visits accurately and efficiently in the EMR and billing system
  • Receives incoming calls
  • Verifies and updates managed care plan and/or insurance information into patient account
  • Scans accurately all necessary paperwork, forms and patient information into correct file folder in HER
  • Cashier and prepares daily deposits. Responsible for collecting patient’s co-payments, payment for services rendered, and/or outstanding balances
  • Arrives and No-Shows appointments daily and after each clinic session for the end of the month statistical departmental report
  • Trains existing and/or new employees in the registration and processing of patients or in any other job related duties. Provides cross-training to staff within different clinic areas
  • Verifies, updates and optimizes the patient schedule daily
  • Additional duties as directed by supervisor

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location
El Paso

Preferred Qualifications
  • Minimal one year dental office experience
  • Working knowledge of dental billing codes (CDT)


HSC - El Paso

Woody L. Hunt SDM Admin ELP

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
  • A High School diploma or GED
  • 1 year Customer Service, office, or related experience
  • Additional education may substitute for the experience requirement

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online