IT Support Senior Technician (Information Service Elp)

Extended Job Title
IT Support Senior Technician (Information Service Elp)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
The Senior IT Support Technician has an expert level of technical knowledge and experience in one or more IT-related areas. This positions scope of responsibility includes providing technical support and assistance to departments, faculty, staff, and students with the use of hardware and some software support and maintenance. The Senior IT Support Technician will also specialize in hardware and software that support institutional strategic initiatives, and manage area or unit IT projects that impact multiple departments or units.

Requisition ID
32759BR

Optional Attachments
Transcript

Travel Required
Up to 25%

Major/Essential Functions

• Provide technical expertise and support for desktop operating systems, hardware, security, and backup/recovery functions on a system level.
• Maintain management of enterprise environment. 
• Tanium administrator.
• Responsible for Windows and MAC patch management; 3rd party applications.
• Supervise PC Support projects. 
• Assist Executive Administration with managing and maintaining of computers and programs.
• Maintain the security and protection of electronic information resources to include computers, network, software and data.
• Consult with vendors, service providers and technical support agents regarding purchase of hardware and software, status of repairs and software and hardware installation and other related questions.
• PC tech liaison to all other IT support teams and departments.
• Maintain logs, records and documentation.
• Performs other duties and tasks as may be assigned from time to time, consistent with established verbal and written policies, procedures, and schedules.
• Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education. 

Grant Funded?
No

Minimum Hire Rate
Compensation is commensurate upon the qualifications.

Pay Basis
Monthly

Work Location
El Paso

Preferred Qualifications

• Industry certifications such as CompTIA A+, Network+, Security+, Apple, Microsoft, ITIL, or equivalent experience.

Campus
HSC - El Paso

Department
Information Services Elp

Required Attachments
Cover Letter, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Senior Level IT

Occasional Duties

• Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
• Track and update the movement of IT assets.

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

• Bachelor's degree with coursework in computer science, MIS, IT, or other related area
• Plus seven (7) years related full-time paid experience OR
• A combination of related education and/or experience to equal 11 years.
  • For HSC Only: Applicants for this position will be subject to a criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.
  • For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Does this position work in a research laboratory?
No

Navy Enlisted Classification Code
CTT, IT

Army Military Occupational Specialty Code
25B, 255A

Air Force Specialty Code
3D1X1, 3D1X2

Marine Military Occupational Specialty Code
0651, 6694

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.