Job Description

Extended Job Title
IT Support Technician I (Information Services)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
The IT Support Technician I’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.

Requisition ID

Travel Required
Up to 25%

Major/Essential Functions
  • Provide technical support for Phone/In-person
  • Maintain physical hardware and software, including related peripherals for proper operation.
  • Install system software, patches, application software and utilities.
  • Complete and document work orders as assigned in a timely manner phone/in-person.
  • Provide onsite support to remote locations
  • Maintain the security and protection of electronic information resources to include computers, network, software and data
  • Maintain service delivery performance metrics
  • Cross training with other areas while maintaining a positive team oriented attitude and act as a collaborative team member
  • Projects Support
  • Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education
  • Performs other duties and tasks as may be assigned from time to time, consistent with established verbal and written policies, procedures and schedules

Grant Funded?

Minimum Hire Rate
Compensation is commensurate upon the qualifications

Pay Basis

Work Location
El Paso

Preferred Qualifications
  • Apple certification
  • CompTIA A+ certification
  • Dell Certification 

HSC - El Paso

Information Services Elp

Required Attachments
Resume / CV, Transcript

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
General IT/Computer/IT

Occasional Duties
  • Issue pagers; keep accurate records and assists with pager maintenance.


EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
  • Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR
  • a combination of related education and/or experience to equal four (4) years.
    • For HSC Only: Applicants for this position will be subject to a
      criminal background check after a conditional offer of employment has been extended, but before employment can be confirmed.
    • For TTU Only: Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Army Military Occupational Specialty Code
25B, 255A

Air Force Specialty Code
3D1X1, 3D1X2

Marine Military Occupational Specialty Code
0651, 6694

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

Application Instructions

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