Medical Clinic Supervisor (Psychiatry)

Extended Job Title
Medical Clinic Supervisor (Psychiatry)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Employees in this classification supervise Patient Services Specialist and Sr. Patient Services Specialist employees. Work is performed in a medical clinic setting and may require a high degree of contact with patients, facility staff, and other partners.

Requisition ID
32867BR

Travel Required
None

Major/Essential Functions

• Supervises the daily clinic operations, while coordinating with patient access units on required scheduling guidelines, verification, and referral management. Responds courteously and efficiently to all incoming calls and schedules patients in the CB appointment system as indicated. Assists line staff with escalations as they arise. Reviews daily Messaging Boxes and ensure requests are completed within 24 hours. Ensure RMU referrals are assigned to the PSS and completed timely. Schedules all patients according the departmental and institutional guidelines
• Supervises clinic staff to ensure efficient patient throughput, conducts quality assurance of registrations ensuring a clean claim, provides revenue cycle training, and customer service reviews. Measures wait times with a goal of wait time less than 15 minutes. Reviews weekly patient satisfaction reports - patient satisfaction at 75% or higher. Review MPIP error report related to FSCing and provides training on systems and applications as updates and changes occur -Accuracy rate of 95%. Reviews daily schedules identifying gaps, overbooking, or errors in scheduling templates
• Supervisor is responsible for ensuring daily verification on arrivals, cancellations and no shows will compile reports on a monthly basis. Will conduct daily audits for CPAN schedules, ensure completeness monthly reports
• Supervisor is responsible for ensuring adequate staffing and cross-training is available for daily operations. Prepares daily schedule of patient appointments and notifies clinical staff of changes. Oversees the daily schedules with clinic staff and adjusts as needed to ensure patient satisfaction. Develop and maintain a cross-training program, ensures staffing and patient ratio is adequate and makes adjustments accordingly. Notifies Head Nurse of changes in the patient appointment schedule that impacts providers
• Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients. Coordinates all necessary information within the timeframe allotted and accuracy and communicates effectively with all parties involved
• Supervises and monitors new and current employees with new departmental processes. Ensures that staff follows guidelines or provides additional training to address any gaps. In the absence of the Manager is responsible for Clinic operations. Using currently accepted standards and department policies and procedures. Maintains professional and courteous standards 100% of the time. Coordinates front and back end to ensure registrations and CMA are processing patients quickly and accurately. Ensures customer service recovery is completed for any issues that arise, serves as a back-up in areas that require support, addresses provider related item
• Administer and submit staff evaluations forms and implementation of institutional disciplinary process as needed.  Submits employee evaluations before deadline
• Serves as back up to Unit Manager on all work orders and mechanical operations. Serves as back up to Unit Manager for building maintenance
• Assists with patient complaints. Maintains professional manner while trying to resolve complaint. Escalates complaint as necessary to Manager, or Administrator
• Performs related job functions to meet departmental goals and objectives and assist Faculty/Residents or Fellows with requests as needed. Other duties as requested by the Program Director and Staff with Operations that will support the departmental staff and departmental daily operations. (as assigned). Must be flexible and versatile and must be a team player in an attempt to achieve departmental goals and objectives. Assist the director with administrative duties with efficiency and timelines

Grant Funded?
No

Minimum Hire Rate
Compensation is commensurate upon the qualifications

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications

• Bilingual English/Spanish
• Must have computer skills to maneuver through the system

Campus
HSC - El Paso

Department
Psychiatry Dept Elp Genl

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Occasional Duties

• Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients
• Process outgoing correspondence to patients
• Assists with patient complaints

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

 

Required Qualifications

• High school diploma or equivalent
• A minimum of five (5) years of customer service experience of which two (2) years are in a supervisory role
• Experience in a clinic or physician's office preferred OR at least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience

Does this position work in a research laboratory?
No

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx