Job Description

Extended Job Title
Patient Service Specialist

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID
24088BR

Travel Required
None

Major/Essential Functions
  • Answers and handles contact center appointment calls appropriately according to department procedures and guidelines
  • Answers and handles contact center medical concern calls within the timeframe allotted and appropriately according to department procedures and guidelines
  • Answers and handles contact center prescription refill calls and routes within the timeframe allotted and appropriately according to department procedures and guidelines
  • Answers and handles contact center calls appropriately according to department procedures and guidelines new, existing and prospective patients regarding a variety of other inquiries not specified in the first 3 options
  • Outbound calls to patients as needed or required by department
  • Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance and copay inquiries
  • Performs other duties as assigned


Grant Funded?
No

Minimum Hire Rate
12.42

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications
Communicate effectively orally and in written form. Ability to read and comprehend simple instructions. Knowledge in customer service. Ability to speak and effectively with customers and build rapport while providing exceptional customer service. Good spelling, data entry and typing skills. Excellent customer service and interpersonal skills. Ability to operate call center telephone and technology, computer, fax machine, calculator, printer, scanner, copy machine, etc. Ability to work as part of a team. Strong organizational, time management, problem solving and multitasking skills. Knowledge of patient service principles and practices. Experience in a call center or patient service environment. Knowledge of administration and clerical processes.

Campus
HSC - El Paso

Department
Family Medicine Elp Genl

Required Attachments
Resume / CV, Transcript

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Education:  A minimum of a high school diploma or equivalent.
 
Experience:  One (1) year of customer service, office or related experience required. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?
No

Navy Enlisted Classification Code
YN, HM

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code
0111

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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