Job Description

Extended Job Title
Patient Services Specialist-Authorizations (Family Med/Transmountain)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
Performs coordinative work in the operation of a specific program or departmental project. Work is performed under general supervision with evaluation based on results obtained. Discusses financial arrangements for all elective surgical procedures based on financial categories with patients in a professional courteous manner with strict adherence to HIP AA policies and guidelines. Verifies insurance benefits and obtains pre-authorizations or referrals for in patient and out-patient services as required by insurance carriers, and assures health plan requirements have been followed. Other related duties as requested by immediate supervisor. Documents the funding and insurance status on all surgical cases in EMR. Provides requested information to facilities, insurance companies and attorneys, etc. in a professional and courteous manner. Discuss deposits and deductibles with patients based on their financial classification for all surgical procedures. Efficiency with all calls streaming in through CXONE phone/call system; avoiding any dropped calls. Documentation of patient information obtained from CXONE into EMR for processing. Scanning and importing eFax into the EMR systems. Correcting and addition of FSCs into the CBIZ system. Due to being remote, PSS will not handle cash.

Requisition ID

Optional Attachments

Travel Required
Up to 25%

Major/Essential Functions
  • This position is responsible for assuring smooth operation of the clinic patient flow
  • Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records.
  • In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.
  • Adhere to all TTUHSCEP policies, procedures and processes
  • Personally demonstrate, display, and act in accordance with TTUHSCEP's values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork)
  • Actively promote and encourage staff across the institution
  • Perform all other duties as assigned

Grant Funded?

Minimum Hire Rate
Compensation is commensurate upon the qualifications

Pay Basis

Work Location
El Paso

Preferred Qualifications
  • Knowledge in performing insurance verification for all commercial and government plans
  • Experience in obtaining insurance authorizations for office and or surgical procedures/ services
  • Knowledge of medical terminology, anatomy and physiology preferred
  • Education and or experience with insurance verification process and guidelines
  • Ability to communicate effectively with patients along with excellent written and oral communication skills
  • Ability to work closely and effectively with patients in a professional and courteous manner; working in a fast paced environment

HSC - El Paso

Transmountain Practice Family Med

Required Attachments
Cover Letter, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.


Required Qualifications
  • A High School diploma or GED. 1-year Customer Service, office, or related experience
  • Additional education may substitute for the experience requirement

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online