Job Description

Extended Job Title
Patient Services Specialist - Contact Center | OB/GYN

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.

Requisition ID

Travel Required

Major/Essential Functions
  • Answers and handles contact center appointment calls appropriately according to department procedures and guidelines
  • Answers and handles contact center medical concern calls timely and appropriately according to department procedures and guidelines
  • Outbound calls to patients as needed or required by department
  • Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance and copay inquiries
  • Performs other duties as assigned
  • Completes institutional trainings with established guidelines

Grant Funded?

Minimum Hire Rate

Pay Basis

Schedule Details
M - F; 8a - 5p

Work Location
El Paso

Preferred Qualifications
  • Knowledge of patient service principles and practices
  • Experience in a call center or patient service environment
  • Bilingual English/Spanish
  • One year experience in the medical field
  • Knowledge of administration and clerical processes

HSC - El Paso

Ob Gyn Dept Elp Genl

Required Attachments

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
  • High school diploma or equivalent
  • One (1) year of customer service, office or related experience required. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code

Application Instructions

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