Job Description

Extended Job Title
Patient Services Specialist-Family Medicine (Clinical Operations)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID

Travel Required

Major/Essential Functions
  • Answers and handles contact center appointment calls appropriately according to department procedures and guidelines
  • Provide point of care service to patients, medical facilities, and government agencies for requests of copies of medical records
  • Responsible for paperwork needed to be filled out by medical personnel
  • Scan and index paperwork in EMR and screens records for signature and documentation from physicians and return record to physician if necessary
  • Review and process outgoing correspondence, forms, and copies from the clinic to ensure proper and complete distribution
  • Process, distribute, and respond to mail designated for the clinic and assist in distributing to proper physician and medical staff to sign or complete
  • Respond to messages and documents messages in EMR
  • Search to find paperwork that is misplaced and distribute to proper individuals
  • Answers and handles contact center medical concern calls within the timeframe allotted and appropriately according to department procedures and guidelines
  • Answers and handles contact center prescription refill calls and routes within the timeframe allotted and appropriately according to department procedures and guidelines
  • Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance and copay inquiries
  • Answers and handles contact center calls appropriately according to department procedures and guidelines new, existing and prospective patients regarding a variety of other inquiries not specified in the first 3 options
  • Outbound calls to patients as needed or required by department
  • Performs other duties as assigned.

Grant Funded?

Minimum Hire Rate
Compensation is commensurate upon the qualifications

Pay Basis

Work Location
El Paso

Preferred Qualifications
  • Knowledge of patient service principles and practices
  • Experience in a call center or patient service environment

HSC - El Paso

Clinical Operations FM

Required Attachments
Resume / CV, Transcript

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.


Required Qualifications
  • A minimum of a high school diploma or equivalent
  • One (1) year of customer service, office or related experience required
  • Additional education may substitute for the experience requirement

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

Application Instructions

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