Job Description

Extended Job Title
Patient Services Specialist (Family Medicine/Kenworthy)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID

Travel Required

Major/Essential Functions
  • Responds courteously and efficiently to all incoming calls and schedules patients in the CB appointment system as indicated.
  • Processes patients.
  • Verifies current patient information in the CBIZ and PHREESIA system and registers new patients and enters pertinent patient information into the system.
  • Collects payments from patients.
  • Prepares daily schedule of patient appointments and notifies clinical staff of changes.
  • Prepares a label for new patient and updates patient's information.
  • Responsible to reschedule missed appointments at Provider's request.
  • Upon request, coordinates information pertaining to prescriptions, refills, lab reports, letters, etc. with physician and patients.
  • Assists patient with applications and insurance forms as indicated
  • Performs related job functions to meet departmental goals and objectives.

Grant Funded?

Minimum Hire Rate
Compensation is commensurate upon the qualifications

Pay Basis

Work Location
El Paso

Preferred Qualifications
  • At least three years of general office experience.
  • At least one year of general office experience in a clinic or physician's office.
  • At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations.
  • Knowledge of cashiering and customer service experience.
  • Preferred Knowledge, Skills and Abilities
  • Bilingual English/Spanish.
  • Must have computer skills to maneuver through the system.

HSC - El Paso

Clinical Operations FM

Required Attachments
Resume / CV, Transcript

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.


Required Qualifications
  • A minimum of a high school diploma or equivalent
  • One (1) year of customer service, office or related experience required
  • Additional education may substitute for the experience requirement

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

Application Instructions

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