Job Description

Extended Job Title
Patient Services Specialist/Medical Assistant

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies.

Requisition ID

Travel Required
Up to 25%

Major/Essential Functions
  • Maintains optimal daily scheduling by ensuring no conflict in physician’s schedules and calling patients to remind them of appointments and payments
  • Prepares medical records for patient appointment, to include that patient's lab orders, hospital reports, x-ray cd's and all other studies ordered are available for patient appointments.
  • Prepares exam rooms and assists patients for examinations, minor procedures and diagnostic studies.  Coordinates information and request with physician, medical students and patient.
  • Registers and schedules patient’s appointments for office visits; arrives patient appointments.  Assist patients with information  technology regarding patient satisfaction survey
  • Coordinates requests and information with physician, medical students, residents, patients.   Vital patients and enters all information into EMR.
  • Responds to in-person and telephone inquiries from patients, staff and general public
  • Requests, schedules and processes documentation for hospital services and procedures.   Processes authorizations for medications,
  • Covers other Patient Services Specialist within the area of Medical Assistant.
  • Travel to satellite clinics to assist providers and patients
  • Overnight travel to outreach centers in West Texas to assist providers.

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location
El Paso

Preferred Qualifications
  • Language: English/Spanish preferred
  • Experience in ambulatory care setting and electric medical records.

HSC - El Paso

Neurology Dept Elp Genl

Required Attachments

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
  • A minimum of a high school diploma or equivalent
  • Graduation from an approved certified program for medical assistants in the area of the required specialty.  Certification by an approved accredited certified agency in the specialty that   particular work will be performed.
  • CPR Certificaiton
  • At least three years of general office experience
  • At least one year of general office experience in a clinic or physician's office or at least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations

Does this position work in a research laboratory?

Application Instructions

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