Job Description

Extended Job Title
Patient Services Specialist/Medical Assistant

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID
14545BR

Travel Required
Up to 25%

Major/Essential Functions
Answers main telephone line, responds to telephone inquiries from patients, staff and general public.

Registers and schedules appointments for office visits; arrive patient appointments.

Call patients that have been bumped or need rescheduling to make a new appointment. Assist in clinical schedule adjustments as needed and given by supervisor.

Answers and returns calls regarding prescription and other patient requests. Outgoing calls regarding clinic and patient issues when needed.

Make sure all paper documents are scanned into the electronic medical record. Once completed import all paper documents into the electronic medical record.

Prepares and assists patients for examinaitions to include triage. Coordinates information and requests with physicians, medical students, residents and patients.

Prepares and completes all assignments from faculty, supervisor and senior administration in the department.

Check patient insurance eligibility on a daily basis and assist with copay amounts needed to be collected. Serve as cashier when necessary.

Processes outpatient fee tickets to include data entry.

Grant Funded?
No

Minimum Hire Rate
12.42

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications
Bilingual English/Spanish

Campus
HSC - El Paso

Department
Psychiatry Dept Elp Genl

Required Attachments
Resume / CV, Transcript

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Clerical/Secretarial

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
+Education:+ A minimum of a high school diploma or equivalent.
+Experience:+ * At least three years of general office experience. * At least one year of general office experience in a clinic or physician's office.
OR
* At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations.


Does this position work in a research laboratory?
No

Navy Enlisted Classification Code
YN, HM

Air Force Speciality Code
3A1X1, 4A0X1

Marine Military Occupational Speciality Code
0111

Application Instructions

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