Job Description

Extended Job Title
Patient Services Specialist (Pediatrics/Alberta)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.


Requisition ID

Travel Required

Major/Essential Functions
  • Greets patients and visitors in a professional, respectful, and courteous manner.
  • Systematically arrives patients.
  • Updates demographic and information on Centricity Business.
  • Collects for procedures, copays, and outstanding balances and ensures funds are deposited error free on a daily basis.
  • Checks Phreesia on a daily basis for demographics and appointment alerts.
  • Open visit note per department protocol.
  • Maintains provider schedules with approved updates and changes.
  • Schedules/cancels patient appointments.
  • Ensures Consent to Treatment and other pertinent forms are properly completed and scanned to the patient's EMR chart.
  • Creates phone notes per patient's request, schedule appointments, print lab orders for patients, scans received forms and referrals, provides documentations to be picked up by patients, and provides directions to patients.
  • Calls patients to confirm appointments for the following day.
  • Calls patients that did not show up to the appointment and reschedules appointment.
  • Documents action in EMR.
  • Generates no-show letters when unable to reach patient by phone.
  • Works on bump list to ensure that all patients get rescheduled.
  • Notifies patients of their new appointment.
  • Sends letter with appointment after three documented phone attempts.
  • Verifies insurance coverage with various health plans as needed.
  • Ensures that provider is in-network with health plan.
  • Sends patient's duplicate accounts to duplicate portal for review.
  • Adhere to all TTUHSCEP policies, procedures and processes.
  • Personally demonstrate, display, and act in accordance with TTUHSCEP’s values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Actively promote and encourage staff across the institution.
  • Perform all other duties as assigned

Grant Funded?

Minimum Hire Rate
Compensation is commensurate upon the qualifications

Pay Basis

Work Location
El Paso

Preferred Qualifications
  • Bilingual preferred (English/Spanish).
  • Great customer service and multi-tasking skills.
  • Insurance verification and pre-authorization experience is preferred. 2-3 years of experience in medical office/terminology.

HSC - El Paso

Clinical Operations PEDI

Required Attachments
Resume / CV, Transcript

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
  • A High School diploma or GED
  • 1-year Customer Service, office, or related experience
  • Additional education may substitute for the experience requirement

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

Application Instructions

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