Patient Services Specialist (Psychiatry/Alberta)

Extended Job Title
Patient Services Specialist (Psychiatry/Alberta)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary
contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.

 

Requisition ID
35093BR

Optional Attachments
Transcript

Travel Required
None

Major/Essential Functions

• Answers main telephone line, responds to telephone inquiries from patients, staff and general public. Telephone calls will be handled in a professional and friendly manner. Receive and return messages in an attentive, professional and friendly manner. Action must be completed within 24 hours.
• Prepares and request authorization for clinic medications. Request necessary documents and maintains clinic files. Clinic documents will be completed in a timely manner.
• Take vital signs, records data on patients chart when opening the EMR note. Documents in chart any necessary information. Records patient height, weight, pulse, temperature, and blood pressure accurately 100% of the time. documentation will follow policies and standards set by Department and Institution. Records patient height, weight, pulse, temperature, and blood pressure accurately 100% of the time. documentation will follow policies and standards set by Department and Institution.
• Patient medical records, as well as laboratory results, and other paperwork will be filed on a dailybasis. Ensure confidentiality, HIPAA guidelines 100% of the time. Assists physicians in a prompt, accurate, and friendly manner. Prepares and completes all assignments from faculty, supervisor and administration in the department. Assignments will be completed by the designated deadline given.
• Registers, schedules, confirms and arrives appointments for office visits. Assists in clinical schedules adjustments as needed given by supervisor. 
• Registers, schedules, confirms and arrive patients in a professional and timely manner. 
• Make sure all paper documents are scanned and imported into the electronic medical record. Documents will be scanned and imported on a daily basis. Will retrieve all faxes and complete in a timely manner. Faxes will be completed on a daily basis. Telephone calls will be handled in a professional and friendly manner. Records patient height, weight, pulse, temperature, and blood pressure accurately 100% of the time. documentation will follow policies and standards set by Department and Institution. Patient medical records, as well as laboratory results, and other paperwork will be filed on a daily basis. Ensure confidentiality, HIPAA guidelines 100% of the time. Assists physicians in a prompt, accurate, and friendly manner.
• All other duties as assigned. Assignments will be completed by the designated deadline given.
• Coordinates and maintains filing / record keeping systems. Files and or records are easily accessed and in organized for easy retrieval of information.  Uses TTUHSC EMR for record keeping and Trayt for statewide reporting

Grant Funded?
Yes

Minimum Hire Rate
Compensation is commensurate upon the qualifications

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications

• Bilingual English/Spanish, Clinical setting experience. 
• Excellent interpersonal skills.
• Ability to communicate effectively orally.
• Ability to read and comprehend instructions and write messages.
• Basic knowledge of medical terminology.
• Display knowledge of personal computers to include use of Microsoft Word, Excel, outlook.
• Well organized and ability to manage multiple duties.
• Nursing assistant duties to include patient triage.

Campus
HSC - El Paso

Department
Psychiatry Dept Elp Genl

Required Attachments
Cover Letter, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

• A High School diploma or GED
• 1-year Customer Service, office, or related experience
• Additional education may substitute for the experience requirement

Does this position work in a research laboratory?
No

Navy Enlisted Classification Code
YN, HM

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code
0111

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx