Patient Services Specialist (Transmountain)

Extended Job Title
Patient Services Specialist (Transmountain)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID
32868BR

Travel Required
None

Major/Essential Functions

• Prepares authorization paper work required by insurance companies from Primary Care Providers to Specialists patients established in our primary care practice
• Responsible for responding courteously and efficiently to all incoming calls from Specialists offices or imaging centers inquiring about authorization forms or scheduled appointments from our Primary Care physicians
• Educates patients (outpatient and inpatient when relevant) and providers about referral and prior authorization processes
• Responsible for maintaining patient abreast of their insurance coverage information
• Responsible for processing and arriving patients into the appropriate outpatient clinic
• Responsible for collecting payments from patients
• Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients
• Assists patient with applications and insurance forms as indicated
• Performs related job functions to meet departmental goals and objectives

Grant Funded?
No

Minimum Hire Rate
Compensation is commensurate upon the qualifications

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications

• Bilingual English/Spanish
• Must have computer skills to maneuver through the system

Campus
HSC - El Paso

Department
Transmountain Practice Admin Elp

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Executive and Admin Assistants

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
 

Required Qualifications

• A High School diploma or GED
• 1-year Customer Service, office, or related experienc
• Additional education may substitute for the experience requirement

Does this position work in a research laboratory?
No

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx