Job Description

Extended Job Title
Patient Services Specialist

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID

Travel Required
Up to 25%

Major/Essential Functions
  • Answers and handles contact center prescription refill calls and routes timely and appropriately according to department procedures and guidelines.
  • Answers and handles contact center appointment calls appropriately according to department procedures and guidelines.
  • Answers and handles all other contact center calls appropriately according to department procedures and guidelines for new, existing, and prospective patients regarding a variety of other inquiries not specified in the first 3 IVR options.
  • Answers and handles contact center medical concern calls timely and appropriately according to department procedures and guidelines.
  • Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance pre authorizations and copay inquiries.
  • Outbound calls to patients as needed or required by department.
  • Performs other duties as assigned.

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location
El Paso

Preferred Qualifications
Preferred Knowledge, Skills and Abilities
Knowledge of patient service principles and practices. Call Center Experience Bilingual - English Spanish.

HSC - El Paso

Surgery Dept Elp Genl

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Education: A minimum of a high school diploma or equivalent.
Experience: At least three years of general office experience.  At least one year of general office experience in a clinic or physician's office. OR  At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations.

Position Specific Qualifications
Communicate effectively orally and in written form. Ability to read and comprehend simple instructions. Ability to speak effectively with customers and build rapport while providing exceptional customer service. Good spelling, data entry and typing skills. Excellent customer service and interpersonal skills. Ability to operate call center telephony and technology, computer, fax machine, calculator, printer, scanner, copy machine, etc...Ability to work as part of a team. Strong organizational, time management, problem solving and multitasking skills. Must have own transportation.


Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Speciality Code
3A1X1, 4A0X1

Marine Military Occupational Speciality Code

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online