Job Description

Extended Job Title
Patient Services Specialist

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID
22348BR

Travel Required
Up to 25%

Major/Essential Functions
  • Greets patients, processes registration, updates financial and demographic information, photocopies insurance cards and attach to fee tickets. Arrives patient in Centricity Business system for daily report.
  • Answers all incoming calls through the AVAYA phone system and requests medical records for triage calls and daily add-ons.
  • Schedules patients' appointments and cancels appointments, as necessary. Re-schedules, calls patients to confirm appointments.
  • Notifies supervisor of any changes in daily appointments and keeps her information of all patient issues pertaining to schedules.
  • Coordinates referral appointments to and from other medical facilities to include those referrals received through the Texas Tech RMS system.
  • Sends out letters to patients that did not show for their appointments.
  • Ensures that all medical records are available for day of clinic and reviews charts for accuracy and completeness of consent forms for treatment.
  • Maintains appointment logs pertinent to specific clinic for reporting purposes on a daily basis.
  • Maintains and files patients' referrals and/or consults for future appointments. Retrieves patient information via Cerner to determine specialty appointments.
  • Collects copayment for office visit or deposit for surgical procedure dependent on financial status of patients. Prepares daily deposits, obtains departmental approval, and submits deposits to MPIP department.
  • Performs other related duties as assigned by Supervisor and/or Clinical Office Manager including but not limited to providing coverage in other areas required by the department.
Position Specific:
Excellent customer service skills. Ability to communicate effectively with a wide variety of individuals, to include patients, physicians, staff, insurance companied, outside medical facilities, etc. Familiar with various insurance programs, to include Medicare and Medicaid, and referrals processes.

Grant Funded?
No

Minimum Hire Rate
12.42

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications
Preferred Knowledge, Skills and Abilities
Bilingual English and Spanish. Typing speed of 30 WPM or above. Knowledge of medical terminology. Familiar with Centricity Business (CB), Electronic Medical Record (EMR), Referral Management System (RMS), Cerner and AVAYA phone system.

Campus
HSC - El Paso

Department
Surgery Dept Elp Genl

Required Attachments
Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Education:  A minimum of a high school diploma or equivalent.
 
Experience:  One (1) year of customer service, office or related experience required. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?
No

Navy Enlisted Classification Code
YN, HM

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code
0111

Application Instructions

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