Job Description

Extended Job Title
Patient Services Specialist

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID

Travel Required

Major/Essential Functions
  • Cross training in the different pods to register patients and verify eligibility.
  • Verifies and updates Medicaid/Medicare/Insurance information through TMHP and insurance websites, for eligibility and benefits while maintaining patients files accurately.
  • Pre-Certification and/or authorization for all procedures and office visits. Serve as liaison to third party payers to provide information on pending services in order to avoid denials.
  • Answers incoming requests from patients, and staff regarding eligibility and covered benefits.
  • Collects patient payments for services rendered prior to patient being seen. Generates reconciliation report and turns in report and monies to Sr. PSS at end of work shift.
  • Performs other related duties as assigned by immediate supervisor; to include staffing in all PSS areas as needed.
  • Complete institutional trainings within established guide lines.
Position Specific:
  • Demonstrates good grammatical skills, ability to read and interpret documents, Ability to communicate effectively with a variety of people, basic knowledge of Medical terminology, ability to use computer software. Ability to prioritize.

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location
El Paso

Preferred Qualifications
Electronic Medical Records and Centricity knowledge; Phreesia; RMS/ Health Plan Web Portals; Bilingual

HSC - El Paso

Ob Gyn Dept Elp Genl

Required Attachments

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Education:  A minimum of a high school diploma or equivalent.
Experience:  One (1) year of customer service, office or related experience required. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online