Job Description

Extended Job Title
Patient Services Specialist

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID

Optional Attachments
Professional/Personal Reference, Transcript

Travel Required

Major/Essential Functions
  • Greets patients, processes registration, updates financial and demographic information, photocopies insurance cards and attached to fee tickets. Arrives patient in Centricity Business system for daily report
  • Answers all incoming calls through the AVAYA phone system and requests medical records for triage calls and daily add-ons.
  • Schedules patients’ appointments and cancels appointments, as necessary. Re-schedules, calls patients to confirm appointments.
  • Notifies supervisor of any changes in daily appointments and keeps her informed of all patient issues pertaining to schedules.
  • Coordinates referral appointments to and from other medical facilities to include those referrals received through the Texas Tech RMS system.
  • Sends out letters to patients that did not show for their appointments.
  • Maintains and files patient’s referrals and /or consults for future appointments. Retrieves patient information via Cerner to determine specialty appointments.
  • Maintains appointment logs pertinent to specific clinic for reporting purposes on a daily basis.
  • Ensures that all medical records are available for day of clinic and reviews charts for accuracy and completeness of consent forms for treatment.
  • Collects copayment for office visit or deposit for surgical procedure dependent on financial status of patients. Prepares daily deposit, obtains departmental approval, and submits deposits to MPIP department.
  • Provides coverage for Pediatric Surgery by performing all PSS duties as needed.
  • Performs other related duties as assigned by Supervisor and /or Clinical Office Manager.
  • Cancels, reschedules, and create new clinic schedules as needed.

Grant Funded?

Minimum Hire Rate

Pay Basis

Schedule Details
M-F 8-5

Work Location
El Paso

Preferred Qualifications
Bilingual English and Spanish. Typing speed of 30 WPM or above. Knowledge of medical terminology. Familiar with Centricity Business (CB), Electronic Medical Record (EMR), Referral Management System (RMS), Cerner, El Paso Children's Cerner System and AVAYA phone systems.

HSC - El Paso

Surgery Dept Elp Genl

Required Attachments
Cover Letter, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Education:  A minimum of a high school diploma or equivalent.
Experience:  One (1) year of customer service, office or related experience required. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code

Application Instructions

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