Job Description

Extended Job Title
Patient Services Specialist

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID
25421BR

Travel Required
Up to 25%

Major/Essential Functions
  • Register, and schedules patients appointments for office visits accurately and efficiently in Centricity Business and EMR.
  • Receives incoming calls from Call Center.
  • Verifies and updates managed care plan and/or insurance information into patient account.
  • Scans accurately all necessary paperwork, forms and patient information into correct file folder in EMR.
  • Verifies, Updates and or Generates PINS for scheduled patients on a daily basis.
  • Arrives and No-Shows appointments daily and after each clinic session for the end of the month statistical departmental report.
  • Cashiers and prepares daily deposits. Responsible for collecting patients co-payments payment for services rendered, and/or outstanding balances.
  • Assists in entering Faculty and Residents clinic schedules as needed.
  • Trains existing and/or new employees in the registration and processing of patients or in any other job related duties. Provides cross training to staff within the different clinic area. Travel to other locations within the Pediatric Department for office coverage.
  • Plus other duties as assigned


Grant Funded?
No

Minimum Hire Rate
12.42

Pay Basis
Hourly

Schedule Details
Varies

Work Location
El Paso

Campus
HSC - El Paso

Department
Pediatrics Elp

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Occasional Duties
Preferred Knowledge, Skills and Abilities
PC, Telephone, 10-key, Excel, Power Point and Word.

Shift
Other

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Education:  A minimum of a high school diploma or equivalent.
 
Experience:  One (1) year of customer service, office or related experience required. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?
No

Navy Enlisted Classification Code
YN, HM

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code
0111

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

Application Instructions

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