Job Description

Extended Job Title
Patient Services Specialist

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID

Travel Required

Major/Essential Functions
  • Responsible for financially screening all inpatient and outpatient services, including surgeries, on all patients prior to medical services being rendered in clinic to include: verifying insurance information, verify co-pays and deductibles, obtaining pre-authorizations, screening and referring candidates to different government programs, and/or making financial arrangements with candidates. Documents action and/or arrangements made with patient on Surgery Request Form
  • Execution and disposition of data processing tasks to include, input of inpatient and outpatient charges, preparation of Batch Control Slips, preparation of Batch Control Logs, updating account information, and assuring all information is accurate and complete
  • Responsible for assisting, when assigned, in receiving all incoming calls. Documents encounter on the telephone progress notes (i.e. medication (refills), work /school note, etc.) and forward to the appropriate staff for processing. Process appointments according to departmental guidelines and financially screened before appointment is made
  • Responsible for assisting patients, in person or by telephone, with any questions or concerns they might have regarding their account
  • Maintains and operates systems to capture professional fees and proper codes for reimbursement that result in appropriate collection rates and a reduction or elimination of denials and rejections

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location
El Paso

Preferred Qualifications
  • Knowledge of medical terminology preferred
  • Knowledge of methods of coding data preferred

HSC - El Paso

Orthopaedics Elp

Required Attachments
Resume / CV, Transcript

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Education:  A minimum of a high school diploma or equivalent.
Experience:  One (1) year of customer service, office or related experience required. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

Application Instructions

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