Job Description

Extended Job Title

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring the smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies, and maintaining related information for the department.

Requisition ID

Travel Required
Up to 25%

Major/Essential Functions
  • Maintains optimal daily scheduling by ensuring no conflict in physicians scheduled an calling patients to remind them of appointments and payments.
  • Prepares medical records for patient appointment, to include patient's lab orders, hospital reports, x-ray cd's and all other studies ordered are available for patient appointments.
  • Prepares exam rooms and assists patients for examinations to include triage, minor procedures and diagnostic studies. Coordinates information and request with physician. medical students and patient.
  • Responds to in-person and telephone inquiries from patients, staff and general public.
  • Coordinates requests and information with physician, medical students. Vital patients and enters all information into EMR.
  • Requests and processes authorizations for hospital services and procedures to include arranging Pre Op appointments and hospital follow ups.
  • Registers and schedules patients appointments for office visits; arrives patient appointments. Assist patients with information technology regarding patient satisfaction survey.
  • Travel to satellite clinics to assist providers and patients.
  • Covers other Patient Services Specialist.
  • Overnight travel outreach centers in West Texas to assist providers.

Grant Funded?

Minimum Hire Rate

Pay Basis

Work Location
El Paso

Preferred Qualifications
Completion of a nursing assistant/medical assistant training course or six months experience as a nursing
assistant/medical assistant. Excellent interpersonal skills, ability to read and comprehend instructions and write messages. Ability to use equipment associated with patient triage and general office equipment. Ability to communicate effectively, understand & follow instructions.  Language: English/Spanish preferred.   Experience in Ambulatory care setting and electronic medical records.

HSC - El Paso

Neurology Dept Elp Genl

Required Attachments
Professional License or Certification, Transcript

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Education:  A minimum of a high school diploma or equivalent.
Experience:  One (1) year of customer service, office, or related experience required. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

Application Instructions

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