Job Description

Extended Job Title
Senior Patient Services Specialist (Obstetrics and Gynecology)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.


Requisition ID

Travel Required

Major/Essential Functions
  • Schedules surgeries, verifies benefits, obtains authorizations, prepares productivity reports and attends surgery meetings. Provides unit manager with feedback on surgery meetings
  • Oversight of PSS Staff
  • Reviews patient flow to determine availability of staff and coordination of duties to include providing coverage as deemed necessary.  Reports any scheduling issues to Unit Manager
  • Intervenes and handles issues relating to patient problems, concerns, or complaints, and takes measures to correct situations
  • Responsible to review and correct assigned staff time clock entries, making adjustments as deemed necessary

Grant Funded?

Minimum Hire Rate
salary commensurate with related education, experience and/or skills

Pay Basis

Work Location
El Paso

Preferred Qualifications
  • Electronic Medical records and Centricity knowledge
  • Bilingual (English/Spanish) preferred
  • Knowledge of insurance health plans, pre-authorizations, pre-surgical insurance authorizations and network provider enrollment

HSC - El Paso

Ob Gyn Dept Elp Genl

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Occasional Duties
  • Responsible for auditing of all cash collected daily in the clinic to assure PSS staff balance with Phreesia entries and securing cash bags in the safe at the end of the shift
  • Attend meetings which include being part of committees to assist in improving operational efficiency
  • Performs other related duties as deemed necessary by immediate supervisor. Serves as back-up to Sr. PSS. Travel to offsite clinics to assist with staffing and work flow
  • Attends Scheduling Meetings to review Providers schedules in order to eliminate scheduling errors
  • Creates master templates in Centricity system for existing and new Providers of the OB/GYN department. Reviews and coordinates schedules to maximize utilization of Providers


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.


Required Qualifications
  • High school diploma or equivalent
  • Three (3) years of customer service, office or related experience with two of those years in a healthcare setting
  • Additional education may substitute for the experience requirement

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

Application Instructions

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