Job Description

Extended Job Title
Senior Specialist-Help Desk

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
The Senior Specialist scope includes providing technical support and assistance to departments, faculty, staff, and students whether on the phone, in person, or remotely. Technical support is related to computer systems, external peripherals, software applications, customized applications, and websites. Work is performed under supervision within established guidelines with performance based on overall results obtained.

Requisition ID
26079BR

Travel Required
Up to 25%

Major/Essential Functions
  • Maintain the security and protection of electronic information resources to include computers, network, software and data
  • Provide technical support for helpdesk calls
  • Complete and document work orders as assigned within same business day
  • Issue pagers; keep accurate records and assists with pager maintenance
  • Maintain software approval procedures, requests and service level agreements
  • Manage the distribution of eRaider accounts
  • Manages outside resources to accomplish tasks and projects in a time frame given by supervisor
  • Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education
  • Performs other duties and tasks as may be assigned from time to time, consistent with established verbal and written policies, procedures, and schedules
Position Specific Qualifications
  • Excellent written and verbal communication skills with the ability to make difficult concepts easy to understand
  • Ability to work flexible schedule: day, night weekends, and holidays
  • Strong attention to detail and accuracy 
  • Take a logical and systematic approach to problems and situations 
  • Knowledge of common applications such as antivirus, email, Microsoft Office 2010 and 2013 , Microsoft products, and Adobe products Experience on Windows-based PC’s and in supporting Windows XPand Windows 7 Operating systems; Limited experience with MAC’s Ability to excel both independently and as a team member in a lively, collaborative environment
  • Ability to understand and follow direction
  • Ability to effectively manage multiple priorities and meet deadlines
  • Ability to coordinate and adjust work load effectively


Grant Funded?
No

Minimum Hire Rate
Salary is commensurate upon qualifications

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications
Preferred Qualifications
  • Helpdesk experience Windows 7, 8, and 10 OS experience MAC OS X experience
  • Remote support experience


Campus
HSC - El Paso

Department
Information Services Elp

Required Attachments
Resume / CV, Transcript

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Office and Admn Wkrs All Other

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
  • High school plus five years experience.
  • Additional education may substitute for experience on a year for year basis.


Does this position work in a research laboratory?
No

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

Application Instructions

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