Job Description

Extended Job Title
Senior Technician (Information Services)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
Performs highly skilled mechanical and/or analytical duties in the coordination and completion of projects. Work is performed under general guidelines using established procedures and evaluated on results obtained. May supervise skilled and semi-skilled subordinates.

Requisition ID
28059BR

Travel Required
Up to 25%

Major/Essential Functions
  • Provide support for EMS Scheduling Software, and the ability to produce statistical and other reporting. Deliver online or onsite training using a variety of tools including online meeting and collaboration applications like Microsoft Office, Zoom, WebEx, and Microsoft Teams. Provide technical support for digital signage server, clients, and displays
  • Assist faculty, staff, and students over the phone and in person with classroom technology. Conduct all interactions with colleagues, end-users, and vendors courteously and respectfully. Serve as a resource and consultant to the University community regarding classroom technology information
  • Conduct post-training assessments to identify areas of improvement and transfer of knowledge.
  • Log service requests, document troubleshooting steps, and problem resolution details in ticket.
  • Performs other duties and tasks as assigned. Responsibilities may require evening and weekend work in response to needs of the systems being supported, and meet the business needs and requirements of the institution.


Grant Funded?
No

Minimum Hire Rate
Compensation is commensurate upon the qualifications

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications
  • Bachelor's degree in a computer-related field of study, such as Computer Science or IT.
  • Three to five years of related application implementation, configuration, and support.
  • Familiarity with Digital Signage, Microsoft Office, and Room Reservation applications.


Campus
HSC - El Paso

Department
Information Services Elp

Required Attachments
Cover Letter, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Operatives

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
  • High school or equivalent and five years experience.
  • Additional job related education may substitute for required experience on a year for year basis.


Does this position work in a research laboratory?
No

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

Application Instructions

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