Job Description

Extended Job Title
Sr Patient Services Specialist-Breast Clinic (Surgery)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serve as primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Ability to communicate effectively with a variety of people. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID

Travel Required
Up to 25%

Major/Essential Functions
  • Greets patients, performs registration of patients, to include updates of demographic data, financial data, insurance information and any other third party payor information. Photocopy of insurance cards and picture ID. Arrives patient in Centricity Business system for daily report
  • Receives all incoming telephone calls through the AVAYA system for Breast Clinic, screens and directs to staff/faculty as appropriate
  • Schedules patient appointments. Cancels and re-schedules appointments according to changes on physician's schedules in Centricity Business
  • Prepares and prints arrive/no show report. Sends no show letters to patients who miss their appointments
  • Performs discharge procedure, schedules patients for return visit, and collects fees accordingly
  • Verifies Medicare, Medicaid, and all third party carrier coverage prior to patient's appointment. Obtains pre-authorization or pre-certification for coverage of office visit or surgical procedure with appropriate ICD-10 and CPT codes needed
  • Prepares daily deposit, obtains departmental approval and submits deposits to MPIP Department
  • Negotiates deposits and/or deductibles for all elective procedures based on patient's financial category
  • Notifies supervisor of any changes in daily appointments and keeps her informed of all patient issues pertaining to schedules

Grant Funded?

Minimum Hire Rate
salary commensurate with related education, experience and/or skills

Pay Basis

Work Location
El Paso

Preferred Qualifications
  • Knowledge of medical terminology, coding procedures, CPT and ICD-10, billing functions, cashier and data entry
  • Familiar with Centricity Business (CBiz), Electronic Medical Record (EMR), Referral Management System (RMS), Phreesia, Cerner (University Medical Center/Trans Mountain), and AVAYA phone systems

HSC - El Paso

UBCC Dept Elp Genl

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Occasional Duties
  • Cancels, reschedules, and creates new clinic schedules as needed
  • Pulls/logs out mammograms requested from other sites for comparison by physicians
  • Contact patients via telephone to remind them of surgical procedures and deposits owed
  • Prepares and completes Brest Conference memorandum with recommendation indicated by the physician. Distributes information to the appropriate personnel
  • Assist in covering other clinics within the Surgery Dept. Attend community health fairs, annual fund-raising activity, provide training to medical assistant/students, represent Surgery Dept./Breast Clinic at any TTUHSC committees and/or meetings
  • Perform other work related duties as determined by Assistant Director and/or administrator


EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.


Required Qualifications
  • A minimum of a high school diploma or equivalent
  • Five years of office experience with two of those years in a clinic or physician’s office OR at least three (3) years of experience at TTUHSC in the Patient Services Program, documented completion of all relevant IDX training and a current performance appraisal with a rating of 4

Does this position work in a research laboratory?

Navy Enlisted Classification Code

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at:

Application Instructions

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