Sr Patient Services Specialist (Clinical Ops/Alberta)

Extended Job Title
Sr Patient Services Specialist (Clinical Ops/Alberta)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.

Requisition ID
33090BR

Optional Attachments
Transcript

Travel Required
None

Major/Essential Functions

• Processing of incoming referrals to include: referral receipt, referral review and sorting per institutional processes, request of new referral when applicable
• Interaction with patient and/or referral sources, new patient registration/update and scheduling
• Obtain Insurance authorization and financial counseling
• Submitting consultants’ replies for incoming referrals to referring sources following institutional processes

Grant Funded?
No

Minimum Hire Rate
Compensation is commensurate upon the qualifications

Pay Basis
Hourly

Schedule Details
M-F 8am - 5PM

Work Location
El Paso

Preferred Qualifications

• Five years of office experience, with two of those years in a clinic or physician's office or at least three (3) years of experience at TTUHSC in the Patient Services Program, documented completion of all relevant IDX training and a current performance appraisal with a rating of 4
• Clinical Medical background from patient experience
• Knowledge of healthcare payer practices as they relate to referral management

Campus
HSC - El Paso

Department
Assc Dean Clinical Affairs Elp

Required Attachments
Cover Letter, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Executive and Admin Assistants

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

 

Required Qualifications

• High school diploma or equivalent
• 3 years Customer Service, office or related experience with 2 of those years in a healthcare or dental clinic setting preferred
• Additional education may substitute for the experience requirement

Does this position work in a research laboratory?
No

Navy Enlisted Classification Code
YN, HM

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code
0111

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx