Job Description

Extended Job Title
Sr Patient Services Specialist (Internal Medicine)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
This position is responsible for assuring smooth operation of the clinic patient flow and serve as primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Ability to communicate effectively with a variety of people. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Requisition ID
28683BR

Travel Required
Up to 25%

Major/Essential Functions
  • Supports PSS Supervisor by ensuring Patient Service Specialist staff is properly trained.
  • Ensures staff is providing excellent customer service and properly processing patient in a timely and efficient manner. Ensures that staff has validated insurance benefits and appropriately collects copays and deductibles. Responsible for staff submitting daily receipts to the PSS Supervisor as scheduled for audit and that said funds are deposited daily with the MPIP cashier's office as scheduled.
  • Ensures the front office is adequately staffed. Assists in preparing and monitoring the monthly work
  • schedules and implementing changes as deemed necessary to ensure adequate coverage is always available. Provides backup support to the front desk.
  •  Submits work orders and orders supplies.
  • Supports PSS Supervisor with managing and coordinating training to include new employee orientation, departmental improvement training, policy and procedure changes, and health plan services.


Grant Funded?
No

Minimum Hire Rate
Compensation is commensurate upon the qualifications

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications
  • Bilingual English and Spanish


Campus
HSC - El Paso

Department
Internal Medicine Elp Genl

Required Attachments
Cover Letter, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Information and Records Clerks

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications
Education:  
  • A minimum of a high school diploma or equivalent.
 Experience:  
  • Three (3) years of customer service, office or related experience required; prefer two years of the experience in a healthcare setting. Additional education may substitute for the experience requirement.


Does this position work in a research laboratory?
No

Navy Enlisted Classification Code
YN, HM

Air Force Specialty Code
3A1X1, 4A0X1

Marine Military Occupational Specialty Code
0111

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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